MetroPCS Complaint - Customer Service - Metro PCS Customer Service
UPPER DARBY, PENNSYLVANIA -- On December 8, 2010 I purchased a Kyocera Torino cell phone and plan for $75.00 for my son. In the third week of my having the phone, he tried to place a call and when answered the person on the other end could not hear him and the person on the other end could not hear my son. Immediately I sent my son to the store where I had purchased the phone and the customer service representative said he would have a new phone ordered and would let us know when the phone came in. Well within one week of each other, two phones came to the store and both phones had the same defect. I called Metro PCS to find out if I could get another phone and I was told by a manager that I needed to go to a corporate store and they would be able to help me. When I went to the corporate store, I was told that I had two options. One they could order the same phone. I explained to the manager that two of the same phones had been ordered and they both had the same defect. The second option he gave me was that I could purchase a new phone. He said the cheapest phone they had was for $60.00. I asked him why would I give you an additional $60.00 for a phone when I already purchased a phone for $75.00 that went bad in three weeks. The manager kept repeating the same Metro PCS policy to me about only being able to replace the phone I had with the same one. So I shut the plan off and I am out of $75.00 because I couldn't get my money back because, of course, I had missed the seven day return policy.
You know, just because this company offers a cheaper rate than other cell phone carriers, there customer service should still be up to par. I can't believe how rigid they are with their policies when they could obviously see I was having a problem with one of their products and had the nerve to suggest I give them additional money for another phone when I had already purchased one that stopped working in three weeks.