Public Storage Complaint - Extremely Offensive Practices / Procedures
SEATTLE -- I had a storage unit in the Capitol Hill, Seattle location on 13th Ave. On Jan 1st 2011 I moved out and closed my account. I specifically asked the local representative if there was anything else I needed to do when I moved out, he said "no". On the 7th, I received a postcard from the corporate offices in CA. I thought it was going to say something like "Thank you for your business, I hope you come back" (instead of going to the local competition which I WILL do next time, 4th & Madison storage seems nice and isn't too expensive). When I read the postcard, it was a VERY strongly worded collection letter for $4.07! If I owe somebody money, even if they forgot to ask me to pay it when I moved out, I am good for it and I will pay it. You don't need to threaten me with collection action if not paid within 10 days on the first notification. Of course I paid it immediately online even though according to my calculation, one day in January should have been $2.03 (not $4.07). I found this to be extremely offensive that they felt it was necessary to treat a former customer (and potential repeat customer) with such distain, lack of trust, giving no benefit of the doubt nor honor. I will NEVER do business with them again.