DAK Complaint - DAK continues their elusive responses
TARZANA, CALIFORNIA -- I am in the early stages of the same situation as 2 earlier complaints about DAK Industries, Inc and the way they handle customers who want to return the products they ordered within the 5 and 30 day return guarantees. All e-mails except one that I have sent to DAK have not been answered. The one that was had no information about a return authorization number or to where it was to be returned.
I have tried to cancel the software codes 3 times within the 5 day period but have not received any confirmation from them. I was just notified 4 days after I sent them 3 e-mails to stop shipment, that the item has been shipped.
At this point I am glad that I used my credit card for this transaction.
It was shipped. I requested cancellation 15hrs and 35mins after the order was made. DAK claims it was past the 24hr deadline to cancel. If they would read my e-mails, they would know they are wrong. They don't care. Now I'm stuck with postage both ways because of their incompetence. Never buy anything from DAK Industries, NEVER.
I read Mr. Kaplan's response. His comment about after UPS gets the package it's out of DAK's hands. My e-mails to stop the shipment were done before and while UPS was preparing a label but still indicated that they had NOT received the package at that time. I checked the UPS site for 3 days and each time the package had NOT been received yet. I e-mailed DAK about this fact, but they never responded until UPS had said simply 'it's on its way'. Otherwise, they ignored my stop shipment e-mails.
Also DAK's 5 day/30 day refund guarantee conflicts with each other because you down load the software for approval but have to wait for the hardware to test the software out. The software is covered for 5 days but you don't get the hardware until 8 days so the 5 day return time for the software has expired and you still don't have the hardware to test it. Now you are now stuck with the software and the codes that they send and if you don't like the hardware, you can't get you money back because the software and hardware are sold as a package deal for $69.00 plus shipping. (this is a point that I am bringing up with the California attorney general because it is NOT on the up and up.)
Under these procedures, DAK has nothing to lose because the buyer pays shipping both ways and will not get a refund for the product until they receive it paid both ways. They put you in a position to either take it all or return it. The package deal should be on a full 30 day return policy not split.
OK Drew, answer me this. I buy the mixer/software package at $69.00. After 5 days the codes are sent to me and as your ads say, I just bought the software when the codes are sent. Then I get the mixer. I try out the mixer with the software and before my 30 day return period is up I decide that I either;
1. Like the mixer but not the software
2. Like the software but not the mixer.
How does DAK handle the return as far as
1. Shipping (if example 1 above) which was downloaded with codes sent and not shipped?
2. How do you prorate the $69.00 total cost if one or the other item is rejected?
I hear what you are saying Drew, but your ad for the package makes it clear that the software codes will be sent after a 5 day review of the software and once sent there is no refund (I presume meaning for the software) I understand the 30 day refund if not satisfied, but the former statement about the software just adds some confusion about the package and the 5/30 days. Perhaps you need to clarify the ad for the package deal.