ATT U-verse Informative - Customer service is No-Service
When originally installed AT&T U-verse was wonderful. In January, AT&T U-verse upgraded their software. The television started freezing intermittently which meant no Internet or telephone service. The duration of the freezes would be anywhere between two to five minutes. Reported the problem and technicians were sent out. Equipments were changed. The problem reoccurred, called, technicians of next level sent. Problem still not resolved. Technicians of next level and supervisor sent. Problem resolved for short period of time. Problem back again starting November, 2010. Technician sent 12/8/2010 (one hour late after window time). Changed equipment. Problem returned 12/9/2010 and still going on today(1/8/2011). Called sending technician on 1/14/2011. I explained I will be looking for a vendor that provides the services that I am getting from AT&T (television, Internet, telephone). Customer service apologetic, but no satisfaction.