Verizon Fios Complaint - Lets all get Verizon Fios Shut Down for good
In June of 2010 we had Verizon Fios cable and internet installed, and from the beginning it was a nightmare. We had just moved into our apartment here in California and wanted to have friends over for a UFC fight. I had ordered the fight a week prior over the phone and our friends traveled 45 minutes away to watch the fight. After they arrived I turned to the fight channel only to find that they never ordered for me. For some reason I couldn't order from my TV. After hours of debate we finally received a refund. A few days after we ordered an ON Demand movie that wouldn't even play. It was like I put a DVD in the DVD player that my dog had chewed on for hours. I called and like everyone else on here had to wait for several hours (LITERALLY) to get anyone on the phone. I would get hung up on, call back, get hung up on, call back then get someone only to get transferred to the wrong department, then transferred back to the same department that transferred me in the first place. Finally I was able to talk to the right person and was told that it was my internet router and that a new one was in the mail. The new router came and it did not even fix the problem. I called and again and, again waited on hold for several minutes. When I finally got through I asked the customer service representative to schedule an appointment for a technician to come out and fix our problem. I even called the tech that originally came out to install the cable at the number from the business card he provided me 6 times leaving 6 messages. Needless to say they never showed or called me back. I reported Verizon to the Better Business Bureau and received a phone call from the Verizon escalations department but was unable to answer. They left a call back number and I called them back only to get an answer machine. I left several messages and was never called back. My problem has yet to be resolved. Finally fed up I changed services to Time Warner (AMAZING). When I asked the Verizon representative what to do with the equipment the representative said they would send me boxes so that I could send the gear back. After a month passed and still no boxes I went to a Verizon cell phone store in my city and was told that they have a contract with the UPS Store and that I needed to go there to return the gear. On December 23, 2010 at 10:38am I returned the gear. Thinking this was the end of my nightmare I received a gut wrenching bill for $829.40 on January 7, 2011 for the unreturned equipment. I immediately called and guess what....you got it, was put on hold, hung up on, called back, put on hold, hung up on, then called back and finally after 55 minutes was able to talk to a real person. I explained the situation and was told I had no choice but to pay the $830 because the equipment was returned after the 30 day time limit (which was never told to me). Now I'm taking them to small claims court hoping to at least get the $830 bill removed and the negative credit report off my record. I don't understand why this "so called" corporation is still in business. There has to be something we can do to save ourselves and future Verizon victims. If you have any legal advice for me or know how to bring this company to a close please help us by posting on this website. SOMEBODY HELP US!!!!!!!!!!!!!!!!!