Swissair Complaint - Hostility towards families with children by stewards
SYDNEY -- In this instance I will display the email response from Swiss Air.
Anyone wishing to see the whole thread is welcomed to it by request.
Note: The response has been written with care not to admit too much...
Your email addressed to our CEO Harry Hohmeister was received.
We are sorry to learn that you encountered some other problems on your return on board LX255 / 17 November 2010.
The case was forwarded to Cabin Crew Management and the male steward, who was the subject of your complaint. Necessary steps were followed and now we would like apologize for the attitude of staff. We agree that the manner in which you were attended to was no way professional.
Regarding the previous issue, please accept our sincere apologies for not providing you with a disposal bag for diapers. The crew should have acted more helpful on making your journey with children easier.
All your remarks were sent again to Management and the crew of both flights were made aware of their lack of service and we can assure you of improvement in case you decide to fly with us in the future.
We are pleased to hear that you experienced a more enjoyable flight from Zurich to Melbourne. However it must be quite hard to travel with small children and understand that assistance is welcomed if possible.
We are not able to offer you compensation but again our sincere apologies for the lack of service and hopefully you will accept the acknowledgement from us on behalf of SWISS.
[snip - names removed]
Customer Service Agent
Swiss International Air Lines
GSA Walshes World Agencies Aust Pty Ltd
Level 2, 143 Macquarie St.
Sydney NSW 2000