Geico Corporation Complaint - Making a claim
A few months ago, I was rear ended by a rental truck. This truck was merging into the traffic and had a yield sign, which in my opinion the driver did not obey or he would not have hit my car. Thankfully, I was moving very slowly when I was hit. Actually I was hit 2 times. This was the height of the evening rush hour.
I called the police and all this time truck stayed behind me. All the other traffic was passing. The driver of the truck said he did not hit my car. Excuse me, but the force of a truck bumping a car is not as great at when a car hits a car. This is just a little common sense.
Anyway, after Geico investigated the situation, the truck rental company claimed there was not damage to the truck. Hmmm Again, big truck little car and this is a rental company so I am sure there are a lot of scrapes on the bumper, but not according to the truck rental company. There are numerous scrapes on my bumper. So after calling and calling Geico (by the way, they are not my insurance company) they finally said there was not enough evidence to support my claim. I was so taken back by the result that I couldn't even respond to the claim person on the phone and I just hung up. I was told tol call my insurance company and let them handle the claim. Why should I call my insurance company when it was not my fault. That night I sent that person an e-mail with a question that I expected a reply to. But. of course, once they are finished with you they no longer want to know you or reply to any questions you may have.
It seems their major priority is not consumer relations, just flooding the media with stupid commercials.
I did not make any false claims, or claim that I was injured and had to go the the hospital. Maybe I should have, I would have gotten better results. It seems it does not pay to be honst, you have to make a big deal out of things so you can get results, and in this case have my car repaired as I deserve to have done and not through my insurance company.
Just feel I have to let the world know how this company handles claims if it is not something major and they feel they can get away with it.