Barnes and Noble Compliment - Good customer service

Compliment

Review by rm's mom on 2011-01-09

EDGEWATER, NJ -- I ordered an item which was a gift for my sister. The item arrived in the store and I went to pick it up. The item was placed into the bag and I paid for it. That evening when I opened my bag I found the item to be damaged. "How could they give me this item like this." I was very upset. When I called the store a very helpful person said I could bring my order back and they would reorder the item for me.
When I returned to the store, this item was no longer available for ordering. This person did everything in her power to get me my item. She even went to another store to pick it up for me. When she had the item in her possession, I picked it up and it was perfect.
Her name is Nancy and I want to thank her for all service.
In the economy we have today, customer service needs to be 100% and Nancy did just that.
Thank you again, Nancy for all your help.

Comments (4)

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Comments:

Posted by Alain on 2011-01-09:

Like you, I've always had good & friendly service at Barnes and Noble. We like to go down some afternoons and spend some time reading and getting a cup of coffee at our local B & N. I usually come out with around six books every time I go.

Posted by Venice09 on 2011-01-09:

Hey, rm's mom.. remember me? How's Edgewater doing these days?

It's nice of you to acknowledge Nancy's exceptional service. I hope all the customers appreciate her as much as you do.

Posted by trmn8r on 2011-01-09:

Great compliment. I haven't been to a B&N in many years, but always had great service there.

Posted by FlShopper on 2011-01-09:

I love B&N. Nice review.