Air France Complaint - NO Baggage since December 18, 2010
YARMOUTH, MAINE -- And no response from Air France.
This really is an airlines that should be shut down from all the complaints about lost luggage that I am seeing. It seems to be a very poorly and rudely run operation.
I flew from Boston to Paris on the 18th of December, with a connecting flight to Basel, which was grounded due to the storm. Eventually I made it to Basel, filed a missing luggage form with the Basel Air France service department. I was told that the suitcase would be delivered to my hotel in Lucerne. It never was. Then I was told that it would be delivered to the boat I was to catch in Basel on the 20th. This did not occur. I was told that my bag would catch up with me during my voyage. This did not happen.
I am back in the United States now, still without my suitcase or any word as to when I might expect it. What makes the matter worse is that Air France is not answering their phones, claiming to be too busy!
I will never use Air France again and will certainly advise everyone I know not to book flights with them. They appear to be a very shabby organization.