Time Warner Cable Complaint - Payment Express is a joke...NOT EASY, and NOT CONVENIENT
AUSTIN, TEXAS -- Time Warner Cable is a pain, and their online customer service stinks. I am tired of trying to pay my bill online, because when I Google I end up on their payment sites for other states. They are NOT consolidated, so first you have to spend time trying to find the RIGHT Time Warner Cable site to make a payment.
Next comes logging in. What a pain! If you don't know your login information, you can't just simply request your information like every other site in the world...you have to have your BILL to get the account number! I think the biggest problem is that we don't get a paper bill anymore, so I have no idea what my account number is. But to make it SO INCONVENIENT to retrieve your information, like another review said, I wait until the bill is overdue and they start calling, then you can pay.
What is the purpose of this? If someone hacks into my Time Warner account, what are they going to do...add a phone line or the Playboy Channel? Really...
Time Warner, get your act together and make your login system easier to use. I will continue to protest by paying my bill late...and calling to make my payment...and complaining!