Comcast Corporation Informative - Thank You Comcast
THE VILLAGES, FLORIDA -- It all started Jan 3rd 2011 Cable TV was installed in my home not a great TV signal Not HD was requested but almost as acceptable as Antenna TV signal on Jan 4th @ 5pm TV went out a call to Comcast advised a technician could not be sent out til Thursday Jan 6th (great). A cable TV contractor working for Comcast arrived @ home and confirmed that there was no signal TV or on outside wall of home. He advised my wife that it was late in the day and that trouble was in big green box in front yard and that he would return first job Friday Morning with Supervisor since that was above his qualifications. At 2pm still a no show I called Comcast and was advised problem was fixed previous day by a technician and I related the conversation from my wife but what do we know. The Representative advised he personally contacted the Repair Department and a technician would be dispatched soon. Told JUST WHAT I WANTED TO HEAR and hung up. Well @ 5pm I received a call from my wife she did get a call from the technician and all ne did was complain that since it wasn't fixed the first time he would have to return @ his own expense and would be reimbursed for travel or time. Well it was 7pm before we knew it which prompted another call to Comcast. Due to unusually high call volumes a wait of 10 min + referring me to Internet. I waited and spoke to another representative at the call center explained the problem and was told problem was cleared the day before due to a major outage I explained to her it has been out since Tuesday and blah blah blah dead silence and a big OH? Well I started my rant again being understanding I finally explained if I could not get an answer on exactly when service would be restored "I Will disconnect Service " Tel #,s were taken and I was assured a Representative would return a call ASAP. Well it is now 0933PM Sunday I have checked my Message line, Answering machine Cell phones 1 and 2 no voice mail has been left.
At 5pm I called Dish Network service will be installed Tuesday Jan 11th. I wasted a weekend about this BS not really went over to friends home watched football games TV on satellite TV great signal. Glad I didn't take Comcast offer on Internet and Voice imagine what that would be like. Monday morning will be fun time to call Comcast and Disconnect Service OH yeah what service. Comcast can contact be but the answer is still NO!
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