Cox Communications Inc Complaint - Cox Communication Sucks
Cox Communications is the worst company I have ever had to deal with. The way they manage their accounts is retarded. If you move they give you a new account number forcing you to register again and again to create a new login. You'd think it'd be much easier to keep the same account info/login and just update the address. So now I have several other logins and account numbers for my old addresses that just sit there, never to be deleted.
So of course when I did move I was given a new account number. I went online to re-register for online account management. When I put the number in that they gave me, it wasn't long enough. It wasn't even close. It just barely made half the digits I needed. Wtf!?!?!?!?!?! F*^%ing idiots.
When I called to set up an appointment to turn on the internet service in the new apartment. They told me that the internet was never turned off from when the previous resident moved out. So clearly I expected the internet to be on when I moved in. All I would have to do is plug my modem in and update the ip address. Nope. No signal. No nothing. They suck.
They're customer service personnel suck and are clueless as to how to do their jobs. The girl on the phone had to keep putting me on hold so she could ask her boss how to do stuff or where things were. It was as if she was new. This isn't an isolated incident either (in reality, she probably wasn't new at all). Most of their customer service is clueless and apathetic. I try my hardest to not call them.
If they didn't hold a monopoly, I would kick their ass to the curb, and maybe curb stomp their face in too (figuratively speaking of course). Speaking of which, they deny with utter impunity that they hold a monopoly. Sure I can get internet service other ways like an air card or DSL. But screw that, I need fast internet. I need cable internet. And point be proven, Cox Communications are the only cable internet service providers in my area. Hell, in my state. I hate them and their dumb, monopolized company.
Ohh, and did I mention they completely screwed my friend over. He tried to turn service off for a deployment and they kept it on and charged him hundreds and hundreds of dollars for late fees and what not. Burn in hell cox. Thats right, I won't even capitalize your name cause you don't deserve it.