Vrbo.com Complaint - Beware RentJaco.com
A friend and I booked this property via vrbo.com for two nights (including New Year’s Eve) and immediately wired payment, including a $25 cleaning fee. Joe Scrivo, the owner, assured us that the condo would be ready for our 2 pm arrival. I arrived early (approximately 11 am), and the condo was an absolute horror show; it had not been cleaned from the previous guests. The sink was piled high with dirty dishes, trash was everywhere (including beer bottles both in and around the property), dirty towels were on the floor, and the entire condo reeked of smoke. The shower was filled with sand--so much sand, in fact, that the water could not drain properly. All three beds had been slept in and were unmade. To top it all off, there were broken eggs littering the entrance.
I immediately contacted Joe via email; I gave him the benefit of the doubt since I was three hours early. To his credit, he wrote back immediately. He told me that I needed to find the cleaning lady and get her working on it. Of course, I did not know the cleaning lady and it wasn’t until 2:30 pm when she finally showed up on her bicycle. She told me that the condo would be ready by 3:30, so we waited. And waited. And waited some more. We sat outside the condo from 11 am until 5:30 pm, when the cleaning job was finally complete…sort of. The towels that she gave us were damp, and the bedding consisted of only a fitted sheet and a flat sheet (no mattress pad or bedspread).
By 5:30 pm, we had lost both an entire day in Jaco as well as qualitative planning time, since we had hoped to book an excursion to Tortuga Island for the following day. I emailed Joe to give him an update and let him know that we were finally able to get into the condo at 5:30 pm. He wrote back that he, too, was on vacation and had been disappointed because his rental didn’t have internet and had not been cleaned either. I regret that he had a similar experience, but it does not lessen the fact that he manages the Jaco property and should have been responsible for ensuring that it was ready for our arrival.
I tried to resolve this amicably with Joe via email, and he offered me a free night in Jaco. I explained that I do not plan on returning to Jaco, in part because of my rental experience at rentjaco.com, and requested monetary compensation to cover lost time. Joe has not responded to my request.
I would not recommend this property to anyone. There are much nicer, cleaner properties throughout Jaco; do not waste your time and money at this rental.
Unfortunately, vrbo.com allows owners to "opt out" of reviews. So, any potentially negative reviews will not be seen by prospective renters. Shame on vrbo!