U-Haul Complaint - U-haul computer glitch allowed them to steal money
KILLEEN, TEXAS -- On 1 January U-haul experienced a computer glitch which aloud their account system to charge my banking account 16 times for the rental of a truck. They wiped out my account on payday. I had just moved into a new home and rent was due as well as my rental deposit. I contacted the U-haul office to which I had rented from as well as their customer service office. Here I sit 10 days later broke, two over drafts, and a maxed out credit card and after calling them each day the best I got from U-haul each day is the check is in the mail. I am a soldier and I move allot. I have used many different moving companies over the years with little to no problems. In this case U-haul has made me feel insignificant, helpless and at the mercy of a big corporate company. I can't tell you that any of the other companies are any better but I can ensure you that with regards the U-haul you, as a customers, are merely a source of revenue. Even if they knowingly steal your money don’t expect any sympathy or urgency from this corporation.