Cunard Complaint - Cunard fails to disclose potential problems with Indian visas
VALENCIA, CALIFORNIA -- My wife and I booked a cruise on Cunard which stops in Cochin and Mumbai. When we applied for our visas we learned that, due to complications arising from my wife's being born in India, we will probably be unable to obtain Indian visas. Our request for a refund of our $853 deposit was denied. We then requested that we be permitted to take another Cunard cruise in return for which they would refund our deposit. This request too was denied. It is true that, before we made this financial commitment, we were aware of Cunard's cancellation policy. However we contend that Cunard were negligent in failing to disclose, either to us personally, or anywhere in their literature, that people born in India may have difficulty in obtaining Indian visas. Our experience is by no means unique. If you google "Indian Visa problems" you will find that many people hav had experiences simliar to ours so Cunard could hardly be unaware of the situation.