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Boost Mobile Complaint - Due date changed without notification - Boost Mobile monthly plan with shrinkage
Boost Mobile monthly plan with shrinkage - Complaint
I have been with Boost Mobile since July 2009, with my payment date
ALWAYS being the 23rd of each month. In October 2010, I changed to the $50
monthly plan with shrinkage, several days before my payment was due. Shortly
after midnight on October 23rd, my phone service was interrupted. When I called
to find out why, I was told that by changing to this service plan, my payment
date was also changed to a day earlier. However, I was NEVER told of this by
email or text messages, only receiving an email confirmation of the plan change,
with no mention of due date change. I have talked to them several times about
this issue, even being contacted by their executive escalation division (or
whatever it\'s called), who agreed that I was never informed of the date change.
All I want is for my payment for October to be counted as being on time, and
they refuse to do this, even though they agree I was never told of a due date
change. I filed a complaint with the Florida Departme
nt of Consumer Services, and received a letter in the mail today stating the
\"business has refused to cooperate and the file has been \'closed
unsatisfactorily\'\". All I want is to have 3 months credited toward my
shrinkage plan, and not two. This isn\'t much to ask. I have threatened to
change cell phone companies, which they don\'t care about, but I can\'t afford
to purchase a new phone right now.
ALWAYS being the 23rd of each month. In October 2010, I changed to the $50
monthly plan with shrinkage, several days before my payment was due. Shortly
after midnight on October 23rd, my phone service was interrupted. When I called
to find out why, I was told that by changing to this service plan, my payment
date was also changed to a day earlier. However, I was NEVER told of this by
email or text messages, only receiving an email confirmation of the plan change,
with no mention of due date change. I have talked to them several times about
this issue, even being contacted by their executive escalation division (or
whatever it\'s called), who agreed that I was never informed of the date change.
All I want is for my payment for October to be counted as being on time, and
they refuse to do this, even though they agree I was never told of a due date
change. I filed a complaint with the Florida Departme
nt of Consumer Services, and received a letter in the mail today stating the
\"business has refused to cooperate and the file has been \'closed
unsatisfactorily\'\". All I want is to have 3 months credited toward my
shrinkage plan, and not two. This isn\'t much to ask. I have threatened to
change cell phone companies, which they don\'t care about, but I can\'t afford
to purchase a new phone right now.
Comments:
Posted by karleebarlee on 2011-01-10:
But did you ask if it would change your due date? If you changed plans on a specific date, I personally would think that would change the due date to whatever day it was that I changed it on.
Posted by salinaguy on 2012-02-13:
My payments are due everymonth on the same date! I have been paying every 30 days. I recieved a text message on 1/12/12 to "make my payment on 1/18/12 if you have a plan change please pay one day early only this month"
I didn't have any plan changes I'm on the unlimited plan. On 1/18/12 I was shut off at 1210am had to go out at 1am and buy a card to put money on my card.
I contacted boost and was told I had a plan change b/c I had my 6th on time payment in December and it changed my plan to $40 from $45. It was a PRICE change and not a PLAN change. I talked with a care rep. and he gave me $2 for my service being shut off on it's due date. And put in a work order to show my ontime payment.
Then two days later BM emailed me stating they are sorry value me as a customer and will get it fixed to show the on time payment. 3 Weeks went buy and I looked at what day I'd be due on (17th now) and guess what....THEY NEVER DID FIX MY ACCT. TO SHOW THE ON TIME PAYMENT!
I called to see why not, I was told that it was denied...mind you i was already apologized to and recieved and email stating it would be corrected. Now BM won't show me as on time for that month. The supervisor i spoke with agreed with me that the text BM sent is confusing and he has never heard of this "type" of issue. He offered me $10 and I denied it, it's not about the $ it's about the principal BM wont' correct what they said they would correct.
I then asked him why does the text not state plan and /or price change. And he tells me that they are working on that....UMM he just told me "hes never heard of this issue" so why would you be fixing this? Hmmmm one word LIARS
I've writtne corporate in Irvine, CA showing the emails, filed a complaint with the BBB in Irvine, sent formal complaints to BM Cust Care. Now they call me 4-6times a day and when I pick up they hang up!!!
Have you had the same issue? BM is doing this to alot of people, it's clear what they are doing isn't right! I love my service and my phone/plan I've been a customer for 5years. There is NOTHING in their "fine print" about this and BM knows it! Fight them and they will fix it!!!
I didn't have any plan changes I'm on the unlimited plan. On 1/18/12 I was shut off at 1210am had to go out at 1am and buy a card to put money on my card.
I contacted boost and was told I had a plan change b/c I had my 6th on time payment in December and it changed my plan to $40 from $45. It was a PRICE change and not a PLAN change. I talked with a care rep. and he gave me $2 for my service being shut off on it's due date. And put in a work order to show my ontime payment.
Then two days later BM emailed me stating they are sorry value me as a customer and will get it fixed to show the on time payment. 3 Weeks went buy and I looked at what day I'd be due on (17th now) and guess what....THEY NEVER DID FIX MY ACCT. TO SHOW THE ON TIME PAYMENT!
I called to see why not, I was told that it was denied...mind you i was already apologized to and recieved and email stating it would be corrected. Now BM won't show me as on time for that month. The supervisor i spoke with agreed with me that the text BM sent is confusing and he has never heard of this "type" of issue. He offered me $10 and I denied it, it's not about the $ it's about the principal BM wont' correct what they said they would correct.
I then asked him why does the text not state plan and /or price change. And he tells me that they are working on that....UMM he just told me "hes never heard of this issue" so why would you be fixing this? Hmmmm one word LIARS
I've writtne corporate in Irvine, CA showing the emails, filed a complaint with the BBB in Irvine, sent formal complaints to BM Cust Care. Now they call me 4-6times a day and when I pick up they hang up!!!
Have you had the same issue? BM is doing this to alot of people, it's clear what they are doing isn't right! I love my service and my phone/plan I've been a customer for 5years. There is NOTHING in their "fine print" about this and BM knows it! Fight them and they will fix it!!!
Posted by ladeda on 2012-02-21:
@salinaguy...
My payment date has always been on the 20th. On 2-18-12 I got a text from BM that said "BSTFreeMsg Your monthly pymt of $45 is due BEFORE midnight TONIGHT due to recent plan changes. Pay now to avoid service interruption."
Not right.
My husband noticed he gets a text saying payment is $40.00. The next day he gets the same one I got that says his payment is $45.00. He checks the website, it says payment due is $40.00. He doesn't have insurance on his phone. Doesn't help to call customer support and the people that work in our local BM are morons.
My payment date has always been on the 20th. On 2-18-12 I got a text from BM that said "BSTFreeMsg Your monthly pymt of $45 is due BEFORE midnight TONIGHT due to recent plan changes. Pay now to avoid service interruption."
Not right.
My husband noticed he gets a text saying payment is $40.00. The next day he gets the same one I got that says his payment is $45.00. He checks the website, it says payment due is $40.00. He doesn't have insurance on his phone. Doesn't help to call customer support and the people that work in our local BM are morons.
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