Oreck Complaint - Company That Does Not Stand Behind Its Product
In September 2009, I purchased an Oreck shampooer brand new for $399 in Evansville, Indiana. After the first use, I took it back because there was no suction. They told me the shampoo bottle was in wrong and took in back, did something to it, and returned it to me. Two weeks later, I relocated to Florida. I used the shampooer for the second time, it gushed water everywhere. I called Oreck Corporate and they said in a round-about way that they do not support their products and I would have to have it serviced locally. They gave me the name of the nearest store over an hour away. I took the shampooer there. The assistant manager claims they do not carry that product because it is a bad product, but it was the O-rings leaking. He fixed it, and I took it home. Once again, I went to use the shampooer and it gushed water everywhere (causing me to rent a rug doctor to clean up the mess). I returned it to the store an hour away (again). They said they had to ship it somewhere to be fixed.
When it was finally repaired, a month later, I was swamped at work and asked that they ship it to me. The Assistant Manager said he would. Two months later, still not shampooer, so I called and the Assistant Manager claimed it was mis-shipped and he would find it. This was August. It is now January 2011 and I still do not have my shampooer after numerous attempts and unreturned phone calls from this Lady Lake, Florida store. Today, I finally receive a call from the GM saying the shampooer had never left that store and claiming the Assistant Manager did not know what I was talking about - asserting me as a liar. We shall see if it is actually there this weekend.
I will never buy another product from Oreck again. I will share this on facebook, create a website, twitter, tell my family, and link it in because I have never been treated so poorly by a company before. Oreck - since you don't want to honor your supposed 30-day guarantee (because that is when I began complaining), you have lost a customer for life and I will make sure you lose some more.