Sirius Satellite Radio Complaint - Sirius Radio Is Dishonest
PHOENIX, ARIZONA -- Each time I renewed my Sirius Radio service I would call and get their best price and specifically say, no automatic renewal, I will call and renew when the time comes. So my subscription expired last November, they sent me a bill, I phoned them, went through the half hour wait, a person came on the phone who I was unable to understand, I advised my car lease expires in March, thus I only need four months service, communication with him was impossible, he kept asking should I cancel your service, I kept saying I told you what I want, he did not understand, I asked to speak to an English speaking person, preferably an American, he refused to help, I terminated the call.
A couple weeks ago my phone rang, it was a recording, I pressed a button, a lady came on saying can I help you, again very bad English, I said you tell me Sirius called me, I did not call Sirius, the language was so bad I asked her to have someone who speaks good English call me.
As my subscription expired, I switched the band to FM in November, today I received an invoice for $34. Then this evening I received a call from Sirius, an option was billing concerns, I hit #2, waited 30 min, then a person answered the phone, I explained that I received a bill for service for something that I did not want, my agreement was no automatic billing, when the subscription ends, based on the price I would determine if I wanted to renew. He said he did not understand me, so connected me with cancellation dept. The lady I spoke to, Ramone spoke English and understood my request, she advised my preference not to be on automatic billing was in the system, however, she was unable to cancel my the invoice. I asked to speak to her supervisor, again I waited for him, Sean, told him my story, he said he will cancel my account, but I must pay the $34 invoice, I advised I was not going to pay for something that I did not buy. I asked to speak to his supervisor, he said that he is as high as I can go with Sirius Radio.
Needless to say I am very disappointed with Sirius Radio's service, Ranone is the only person who saw my preference in the file, but was unable to assist me. I just Googled Sirius Board of Directors, and CEO, I have their names and will write to each person on their board of directors as well an the Phoenix and New York Better Business Bureaus, and the New York State Attorney General.
Ramone was honest but the system would not allow her to cancel my subscription and the invoice, Sean was just a dishonest mean spirited person.