Priceline.com Complaint - Never Again!!!! - Airline and Hotel
Ok so here is my story. I in this the month of January turned 20, graduated from nursing school (LPN), and was accepted into an RN program. So it is a big month for me, and my mom being the best in the entire world bought us tickets to go to New York!!! She wanted it to be a present for me for graduating and my b-day, well she bought the tickets a couple months ago when everything was pretty ok where her health (she has been battling cancer for about a year), but just this past month her health had taken a down turn. Her leg (where the cancerous tumor was) is not receiving the skin graft and doctors are freaking out about the chance of infection and having to amputate the leg, so we are already under a lot of stress. The doctors sat no traveling and with good reason, my mom still wanted me to go and have fun and take a friend with me instead. So I call the airline to get the name changed, and low and behold they don't do that. All tickets are non transferable no matter the reason! The best they could do was hold the ticket and make it open date for a huge fee!!! Which I don't have. Then they say well call Priceline.com and have them just change the info they sent.
I do this and not only is every single person that I speak to the rudest person on earth! But not only do they tell me that it "doesn't matter that your mom has cancer you can't get the ticket changed", but they also have the audacity to say that I should have "planned my trip better as to not have an episode like this"............ WHAT!!!!! Like I asked for my mom the get cancer and be in the hospital!!! AHHHH, I lost it I broke out in tears, I was bawling!!!! And all these people they kept transferring me too were yelling and talking over me saying I need to be quiet and listen. I asked one women why she was being so rude and she said she was sorry but she couldn't explain things over my "excessive crying"....... Yea I am crying do you know how much freaking my mom spent to do this for me!!!!!!!!
Well to shorten this, I have never been treated so horrible in my whole life! Ever! And I was a CNA for pete's sake!! I know what it's like to have people screaming at you. I had to end up canceling the trip for which my mom only received 395 back out of 800. And then she rebooked it through Hotels.com with a different name for my friend. PTL she got the travel insurance so hopefully they will give us back at least half of the rest.
Honestly I can understand a policy is a policy, but first of all when you have a Doctor's letter and number and all that saying you cannot go, legitimately cannot go what the heck!!! And secondly when someone is in tears because they are so distort because their mom who is sick has just laid out bank so you could have fun and now they are telling you she just wasted her money, you don't treat them like crap!!
I will never use Priceline.com again, and I advise anyone who is going to travel, regardless of illness or not, do not use Priceline.com or United!! They are flippant disrespectful, compassionless and just plain rude.