T-Mobile Complaint - Should be ARRESTED!!
We have been with T-Mobile for a year on a family plan. Unlimited calling and texting plan for two lines $99.98 a month. Not once has our bill been what it should be. We had an automatic payment set up and we do not have smart phones. Our bill has flexuated between $140.00-$225.00 every month. We called T-Mobile every month after they've already charged our card. We have been on the phone with customer care and loyalty department. They can't make sence out of my bill, refuse to credit me, charge me for internet I don't have (because we don't have smart phones), and for data charges eventhough we have a block on 3rd party charges, then once told me I had $44.00 in taxes on a $99.98 dollar bill??? They continue to add random charges to my phone that it can't even preform (internet). Then when we called for the 9th time in 9 months to dispute the charges again we were told they would not credit me back because it was justified. Quote "Its our responcibility to check our phone bill every month". Eventhough we have an unlimited plan, T-Mobile can't seem to bill us correctly so they take whatever they want out of my bank account whenever they want. We transferred $150.00 into the account to cover our phone bill last month, again they charged us $179.00 on our $99.00 plan. The automatic payment didn't go through causing our phones to be shut off. When we called them today we were charged $40.00 to get the two phones back on. They have no reguard for our service agreement, they again could not make sence of our bill, and when we went to cancel today they said they were going to tac on a $200.00 early termination fee when the 9 months of over-charging billing errors where on their part. This is a pathedic company. We put in a trouble ticket for $249.00 and they couldn't even find the trouble ticket the following month. They should be arrested for froud and stealing!! If my company ever did that I would be in court!