Whirlpool Duet Washer - So Disappointed
I bought my Whirlpool Duet washer and dryer in April 2009 when I bought my first home. I used my tax credit to pay about $2000 total for the set. It started leaking in November 2010 and I hadn't bought the extended warranty.
My husband took the washer apart and discovered that the plastic casing around the metal tub had a tear all the way around the opening. The metal rubbed against it so much it ripped it apart. This is clearly a manufacture defect. The washing machine is just poorly made. It knocks so loudly that we turn it off mid cycle and then begin it again when we leave. I could handle the sound... What I can't handle is the 2 inches of water all over our laundry room floor and hallway.
I spoke with Whirlpool and the representative didn't even act surprised or ask me what the problem was. When she looked up my name and saw the machine type she offered to pay for parts but I would have to pay for labor. My husband already had the washer apart - We know what the problem is! Then Whirlpool offered to pay for labor instead - but not both. We simply can't afford to pay for either.
We live paycheck to paycheck and the cost of going to the laundromat is almost too much. We only have one child and do laundry only once a week so it's not like we overuse it. I am so disappointed because initially I was super excited to have a nice looking good washing machine that would last at least ten years. I think Whirlpool should replace my washer but I don't want a Duet - it is simply junk. It's amazing to me that a company so big treats its customers so badly. I thought I had done my due diligence when researching this washer. I will never buy another Whirlpool again and I am telling everyone I know about this situation. It's sad that a company that was once so respected and reliable has dropped to such a low level that it takes advantage of hard working people.
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