Universal Studios Orlando Complaint - Universal Studios - Broken Rides and Not Able to Get Into Harry Potter
ORLANDO, FLORIDA -- We went to Universal Studios the week on 12/27 for our family vacation. We experienced several problems and weren't able to enjoy the park. When we complained to guest services, we were offered a one-day return pass after 4pm OR $5 credit per person. We were extremely disappointed. Here are the problems that we experienced:
1. The Harry Potter area was closed on the 29th and 30th. We were unable to enter this attraction at 2pm on the 29th and also on the 30th. We were told to go to Toon Lagoon and wait in line for a later entry time ticket. We went to Toon Lagoon and had a difficult time finding the line for the re-entry tickets (the employees there did not know where the line is for re-entry into Harry Potter and the lines are not well labeled). Once we found the line at around 3pm, the re-entry tickets for a 9pm return time were sold out and we were told to wait in a 180 minute line to enter the attraction. That was our only option which is not an acceptable one. It's not easy waiting in a line for 3 hours with an 11 year old!
2. The Revenge of the Mummy ride was down on 12/29 from 4:45 to 5:45 (or longer). We were in line and heard an audio message to wait for further information. After 45 minutes in line, we were told that the ride would be closed. We spoke with Mary and Bob at the ride and asked for compensation. They offered us express passes, which were of no use to us since we were staying at Portofino and already had paid for Express entry. Mary and Bob told us to speak with Guest Services. We spoke with Alejander and were not satisfied with her response (a return pass after 4pm or $5 voucher per person).
3. The Jimmy Neutron ride was broken at noon on 12/30. We were told to return at a later time. We returned at 1:00 and the ride was still down.
Universal needs to limit the capacity into the park. They also need to notify guests that they may not be able to enter certain exhibits due to capacity and technical issues. We were not able to get a refund and wanted this information to be available to others who may visit the park during peak times.