Verizon Wireless Compliment - I know, I know... - LG Cosmos Touch
I am well aware of Verizon's shortcomings so I was scared to death when my son's new LG Cosmos Touch started turning on and off all by itself. I didn't want to go through the hassle of calling, getting hung up on and all the other fun activities in which one can apparently partake when trying to get a problem resolved with Verizon.
I took it to the store. The phone is too new to have any software for fixes. The woman told me to call customer service and tell them I got a lemon. Great.
I didn't call. I e-mailed. Piece of advice #1-actually, the only piece of advice: E-mail. I got a reply with a phone number to a US-based call center within 24 hours. I called and spoke with a very nice representative right away. No 4 hour hold time. He promised to send a new phone right away with instructions to send back the bad one. As promised, within two days, we had the new phone, sans Poltergeist. I mailed the old one back at their expense and verified that it was delivered. They did charge me for the new one but said I would get a credit once the old one was received.
I get my bill and surprise, surprise, no credit. Here we go, I thought. I sent another e-mail. Within 24 hours, I had a response and a credit on my current bill. I just checked, and as promised, they gave me back my money.
I don't know if I just got lucky or cracked some secret code, but I am very satisfied with the quick response I got from Verizon. I will never get their internet, based on what I've read here, but I'll keep the phone (well, I have to until 2012).