SBC Communications Inc Complaint - SBC DSL Internet Billing
EAU CLAIRE, WISCONSIN -- I have had DSL internet services with SBC now since December of 2002. I was offered the $29.95 768 package per month providing I keep it for 12 months. If I was to cancle or move to where it was provided and not keep it, I would have to ay the $200.00 termination fee. But that is not my problem here.
My problem is, that when your 1 year is close to up, they will send you a renewal notice in your e-mail. Telling you to renew your subscription and stay @ the low price of $26.95 per month for another year, or pay the full $52.70 per month to month basics for not renewing. I recieved my first notice October 2003 to sign up for another year and did so without any problems. Then October 2004 I get my next notice to renew, which I once again promptly sent back. At the time I noticed the e-mail was acting weird so I also called SBC to confirm my renewal for another year of internet service @ $26.95 per month. In Janurary I recieved my bill and to my suprise my internet went from $26.95 ($28.43 tax included) to $52.70.
I called SBC right away to bring this to their attention. Why where they charging me full for internet services when I had renewed? It was a mixup on their part, they never recieved my e-mail and the customer service rep forgot to make note of my call. I was told to send in my total bill and credit would be applied. I simply told them NO! I will pay what I owe. So I was quoted to pay $45.31 which I did pay. That was my total SBC bill compared to the $84.86 they wanted. The next month before my bill came I was called by SBC collections. I called back and told them my bill did not come yet. They said it was $110.66, of which $39.87 was past due. I argued with them and finally was connected to a customer service rep again. Once again I was told to pay the full amount and my account would be credited. Again I said NO, I will pay what I owe. I was told to pay $45.80 and that would bring my account up to date, give or take a buck or two. Now I get my next bill and they want $65.42 past due $9.27 for current charges. A total of $74.69. My bill should be $45.67. The last 2 times I called SBC to get this taken care of my call is answered by the collections department.
I am living on a tight budget and do not like to be told I am behind in my bills. For that reason I only bite off what I can chew. I keep my bills low and they always get the first attention on payday. What bothers me about this whole mess is the fact SBC now has me on their bad credit list for having a past due account with them when it was totaly their mistake.
Bruce J. Ruscin