Radialabs Complaint - Do Not Do Business With This Company
HOLLYWOOD, FLORIDA -- I decided to try Radialabs wrinkle reducer and ordered it on Dec. 13th. I received it Jan. 6th. There was nothing in the box that it came with to tell me how their billing worked so I decided I better call before even trying the product. When I called the connection was terrible. It made me wonder where in the world are they doing business. You aren't sure if you can try the product for free and then order if you think it works or as it turned out you are charged in 14 days and then can't return it. They make you believe you have 30 days to try it but, actually they give you 14 days before they charge. It turns out because I ordered the product before Christmas that the mailing was delayed. Since they are automated I was charged automatically at 14 days when I hadn't even received the product.
When I questioned the young man on the phone about this business practice he told me that I should have read the terms and agreement section on their website. I asked him how small that the writing was and sure enough when I went back and looked at it the writing was at the very bottom and extremely small and nondescript. I asked for the address of where to send back the product and the customer service man hung up on me. You would have to be crazy to try this product after reading what I went through. Now, I have to make sure that the charge is refunded to my credit card.
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