American Express Complaint - American Express does not like those of us that pay in full on time
My husband and I have been American Express customers for 4 years and have been very good customers at that, paying off our credit card in full every month.
I checked our account a few weeks ago and thought that there was an error in the amount that we owe. I admit that I check our account religiously almost on a daily basis and make sure that all of our payments our made once I purchase an item. Because of this the amount that I thought we owed which is more around $200 didn't seem to match up with the $300 or so that they said we owed. Anyway I did a secure email through our online account and inquired about what we owed.
Throughout my email exchange 3 different customer representatives indicated that we made an overpayment of $1998.97 and that a check would be issued to us within 7-10 business days. Wth??? That really confused me because first if we did make an overpayment why was I never informed? Not trusting the emails I had my husband call on the phone and verify that this was accurate (account under his name). The customer representative on the phone verified that we made an overpayment and indeed a check would be mailed to us. 5 days later we did receive a check however I noticed on our account that a "Credit Balance Transer" of $1998.97 was charged on our account and than eventually it showed up as an amount we needed to pay to American Express.
Feeling very confused at this point my husband contacted American Express on the phone and a supervisor indicated that yes they made a mistake and we need to return the money. My husband was not fully convinced and asked to have past payments on our account be investigated. The supervisor was not helpful at all and told my husband that we would need to go back and check the account payments ourselves. No sorry for the mistake we will help you, nothing at all considering they started all of this confusion!
So basically they are demanding we return the $1998.97 without any real explanation. It really infuriates me that they can hold so much weight on our credit history if we don't pay this amount on time while we investigate on our own. Our credit score is excellent in the high 700's and what b. s. to have to deal with this.
American Express does not like customers who pay their credit card on time.
Well, good riddens American Express and thanks for nothing!