Budget Rent-A-Car Complaint - Do Not Rent From Budget, Unless You Have A Lot Of Time To Call Them Regularly
DO NOT RENT FROM BUDGET!!!!! EXPECIALLY BUDGET HYATT in SAN FRANCISCO!!!
I rented a car through Budget on Sat, Nov 27, 2010 pick up 08:00 AM. The day I picked up the car I asked how to return the car. I was told to drop it off with the Valet they will take care of it. Well, that is what I did.
To my dismay, one week later I get charged -93.25. instead of 54 USD Total. A few Days later I get charged another -24.39. I called budget, they said it was not their problem and I had to dispute it with the desk.
I found out that I was charged 2 days and that the car was checked out of the system on Sunday at 23.00. I had returned the car at 07.30 am before a 24 hour lapse. The location closed around noon on Sunday, and charged me the full Sunday.
If I was a tourist, and not renting from my location I would have had a bigger head ache. The next morning I went into the location and disputed the extra charge with the manager.
He apologized and said he would fix things. He even stated, usually I send budget an email. One week later I still did not receive my Money. I called the Budget Location at Hyatt san Francisco, again he said he would send another email. Well the story goes that I had to call him often until I got fed up on the 28th November 2010 and wanted to complain with Budget head office. Head office said they have never received the email. So I told them that this is an internal issue and that they must solve this problem. Budget central called Budget Location at Hyatt san Francisco, the manager did confirm that I was overcharged. And I was promised the refund.
On the 05 January 2010 I had been refunded only 24.39. I called budget again and they said I was only refunded the day's rental and not the extra charges of late fee, second day of insurances. They therefore promised another refund of 31.01. But this was still 5 USD higher than what I was supposed to pay.
I was told that the extra costs were insurances, and I hade to contact Budget Location at Hyatt san Francisco and sort it out. I called Budget Location at Hyatt san Francisco, and the manager told me that Budget central had charged me 2 days of road side assistance, instead of one. I called Budget central again and they refunded me the extra 5 USD.
I have learned a valuable lesson:
-Get the car Time stamped every time you drop off a Rental. (eventhough many rental car companys let you drop off keys in a postal box.
-NEVER RENT FROM BUDGET. I as the customer had to sort out their non communication between head office and local rental. This should have been the manager's responsibility to call. He should have realized that I had been calling for 4 weeks, and that the emailing system was not refunding my charges, and should have take responsibility and called the central budget location.
Central Location should call their local rental to verify the charges.
Now the question is DO YOU WANT THIS HASSLE? HAVE YOU GOT THE TIME TO DEAL WILL ALL THIS?
Pay a little extra and rent from any other company except BUDGET. My rental agreement number is 464507400 if anybody wants to verify my review.