Air France Complaint - Air France lost my baggage, don't care and aren't trying to find it
Friends, if you want to arrive with your baggage, don't fly with Air France.
Because if you do, when they lose it, you'll then enter the hell of their specially-designed 'no customer service' routine. You know the game:
- you call the tel #, it connects, then you wait 15 minutes to speak to someone, who can't help and sends you to the website
- the website tells you your baggage is lost (thanks for that!) and you have to submit more written notification to Air France
- Air France local sales office deny all knowledge and tell you to call the #
Repeat until you have a heart attack or give up exhausted. Air France don't care which. Really - they don't.
My baggage was last seen Dec 22 in Paris. May it rest in peace, along with the family Christmas presents it contained, and test coursework...