Overstock.com Complaint - Overstock.com is a SCAM!!
ORANGE COUNTY, CALIFORNIA -- My boyfriend bought me a $350 diamond necklace from Overstock.com. We rec'd a necklace with an ugly yellow stone in the middle that costs $250 0n their site. We called to find out what steps needed to be taken to return the necklace in hopes that the correct necklace would be sent promptly. Well, they told us that their label machine that generates labels for UPS was down and they would send us an e-mail within a few days with the label. We wanted the necklace, so I shipped it back at my cost. A week 1/2 later they sent the label and we still have yet to recieve the correct item. When I've called to check the status, it's a total run-around. They've even informed me that our credit card will be charged for a restocking fee!! The customer service rep said he would give us a $5 dollar credit for future purchases on Overstock.com. Well, after this nightmare of an ordeal, we'll never use them again. It's a bad deal because my boyfriend does a lot of on-line shopping. Overstock didn't seem to care that they were losing a potential long-term customer. My boyfriend was attempting to do something sweet for me and Overstock.com has turned it into a totally unpleasent experience. I highly recommend staying away from Overstock.com.