Best Buy Complaint - Best Buy and Geek Squad Run Around
Dec 20, 2010 took phone (Dell Streak $500 Smart Phone) to local store for repair under black tie protection plan. It has water damage and doesn't function. It was sent off for repair.
Jan 05, 2011 received phone back form BB. Got it home, plugged in battery and chip, phone still doesn't work! When I look at the notes on the paperwork the store gave me the technician said: unable to repair your phone no reason given! They shouldn't have given me the phone back!!!
Jan 06, 2011 returned to BB and sent phone off again for an "expedited" repair. Two or three days.
Phone sent to Geek Squad for repair, again. They determine they cannot fix it. They send it to the manufacturer. The manufacturer says the phone has a black tie protection plan and says they have to send it back to Geek Squad. Currently Geek Squad has my phone.
Jan 12, 2011 still do not have my phone. That is 23 days without my phone. So much for the "Black Tie" protection plan.
After numerous calls to Geek Squad, 888 Best Buy, and Geek Squad customer service, I have got nowhere. So yesterday I called the corporate office and spoke with the administrative assistant to the VP of customer care about my concerns. She apologized and took my complaint and said she would call my this after noon. I will wait and see but I won't hold my breath. I also sent an email to Barry Judge a senior VP of the company.
Did I mention that they loaned me a poc cheap phone? Oh, and the kicker; they wanted to charge me a deposit on the loaner phone! They have my $500 phone but they want to charge me a $50 deposit on a $50 phone? Good Grief!
This service is terrible. I wouldn't recommend to anyone the black tie protection plan. It's a waste of money! And its a huge headache.
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