United Parcel Service Complaint - Lying about delivery and late deliveries
Two incidents in one week: First, tracking log for package that didn't get delivered said that I refused delivery, which definitely was a lie. The package took much longer than was originally indicated to be delivered, so on the day it was finally supposed to be delivered, I was waiting at home all day because it was something I really needed. No one ever came to the door, and I'm the only person here, so no one else could have refused delivery. After a long process of filling out a claims form, waiting for a response, having to call and go through long automated system, I finally found out there had been NO ATTEMPT to deliver the package because it was leaking on the truck. Sender blames UPS, but whatever ... still they lied on the tracking notice and made me jump through time-consuming hoops to find out what happened. I had better things to do than waste all that time trying to find out the truth. Of course, no apologies from UPS about lying on the tracking notice.
Incident #2: Waiting for 2 packages from Nordstrom to be delivered for four days now past initial delivery time indicated on tracking notice. UPS claims they are behind due to bad weather. Two days ago I received a FedEx ground delivery right on time, no excuses about bad weather (weather was worse then, but the pleasant young lady driving the truck had no problem getting here and carrying very large carton to the door). UPS customer service representative on phone could not have cared less about making excuses for late delivery. I pointed out that FedEx had no problem being n time despite the weather, and he said he could not comment on that. In other words: Your delivery is at least four days late. Deal with it. We don't care.
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