Radio Shack Compliment - When You Read Other Nasty Reviews, Sometimes Consider The Source! If You Put The Extra Effort Into Digging Into Who You Need...
FORT WORTH, TEXAS -- Hi, I am writing today because I encountered my first issue with Radio Shack yesterday. There was an advertised price on the internet for an item and the website showed that my local store had it in stock and NO other store within 100 miles had it. So I thought cool I will go and get it right away before others come and buy them up.
I get to my local (franchise store) and find the item, I was tickled...... I was getting something that I wanted at a great price. I go to pay and the item came up full price, I told the associate what the price should be (according to the internet) and he instructed me that his store did not have to honor the advertised prices....... I wasn't happy.
So today I called Radio Shack Corporate office (do not call Radioshack.com) they are not corporate. So I spoke with a very friendly gentleman that takes problem calls from consumers. He understood my feelings and offered to put me in contact with a regional manager that had the product that I was looking for! Great I said, he transferred me to the area director (forgive me if I have the title wrong) and she was so friendly and helpful!! A++, She was an area director out of Pensacola, Florida. I again explained my issue, she put me on hold and contacted one of her stores in her area that had the item and they are now sending it to my local COMPANY OWNED STOREs for me to go pick up. What else would a customer ask for!! :-)
NOTE: If you deal with a franchise store look on your receipt at the return policy, most of them are 7 DAYS only and that may be for exchange only........I don't care for that but your COMPANY STORES HAVE a 30 DAY REFUND POLICY.
So bottom line is I want to thank the nice gentleman I spoke to in corporate, but ESPECIALLY THE WONDERFUL AREA MANAGER IN PENSACOLA, FL. Her name was Scarlet and she was awesome to me.
Radio Shack is a nice company to work with, just don't be lazy and expect everything to fall at your feet.