DirecTV Inc Informative - For all you DirecTV customers who LOVE to blame us Technicians, here's the real deal
PENNSYLVANIA -- I have been a Sub Contractor for DirecTV for 2 years now and every once in a while I surf these sites to see what everyone is whining and over-exaggerating about. While you people are bashing the installers for the work they do, or because they arrived late, or it took to long, or they didn't have the proper equipment.. It's NOT the techs fault! Everyday I'm given 4 to 6 huge installs that equate to over 12 hours of work, according to DirecTV time. Which means its more like 15 hours because things go wrong during ALMOST every install because DirecTV's receivers are GARBAGE. I leave my home in the morning at 630 and do not get home till after 7pm almost everyday of the week. I am FORCED to work 6 days a week, sometimes 7 days a week and can't do a damn thing about it because I'll be "fired" if I don't. They call us Sub Contractors but they treat us like employees when it benefits them. The labor board does nothing about it because we are considered Sub contractors. I can't turn down work like a contractor should be able to do because I'll be "fired". If there is 3 feet of snow on the ground I have to work on 2 to 3 story ladders. Rain, lightening, snow, sleet, the don't care. If a customer calls and complains about me being late or they don't like something I did I LOSE ALMOST ALL THE MONEY I MADE ON THAT INSTALL. Yup, DirecTV takes the money back out of my next check! No matter what the reason is! When we are late it's because DirecTV gives us way to much work, yet they take our money because of it. They force us to lie to customers about phone line hook ups. They make us tell the customers who have a house phone that we have to hook each receiver up to the phone line so it can download what ever software updates it needs when really its because they want the customer to be able to order movies so they can make more revenue.. The receivers download their software through the satellite, not the phone line. And, on top of all of this, the contracting companies steal money out of our paychecks every week for made up charges and for equipment rentals. they force us to rent a little handheld computer for $80 a month to activate receivers when we can do the same thing with a cell phone or over the phone.
Anyway, I can go on and on and on about the shady practices of DirecTV, DirectSat USA and all of their little shady contracting companies. So next time you guys and gals want to bash your DirecTV sub contractor think about who's really at fault..
And for those of you who are going to say, "Why don't you get a different job?" are you hiring? Didn't think so!
Your friendly neighborhood DirecTV Sub-Contractor