Direct Air Complaint - Family Ties Voucher FAIL
Having just experienced Direct Air, I would pay double just to never hear their name again. We tried the Family Ties vouchers. Bought them, month later used their online form to reserve them. They don't tell you when you buy them most flights aren't available with them, you have to provide 2 dates to fly out and 2 dates to fly in - Direct Air chooses which days you fly, you don't get to choose which times you fly, you don't get to choose your seats and they probably won't be by each other. Even though I listed my daughter, a THREE year old, they put her 5 rows away from either of her parents. Brilliant. After I filled out the online form, and hit submit, I was told Direct Air would contact me "if" my reservation went through... what? If? So if it doesn't I never hear from you again? After a week with nothing, I called them. And called them. And called them. The first three calls I was told "Due to heavy call volume, we ask you call back at another time". What? No hold? So I submitted a contact form online. Two days, nothing.
Ok, so I called again. The 4th time I got "through", and by getting through I mean after I waited on hold for no less than 62 minutes. Then they add every charge in the book. $10 per person per way to change your seat even though they put the 3 year old rows away from her parents ($60 total), $10 convenience fee per person each way (what IS that? $60 total), oh and even though I first tried to make my reservations online, I was still charged $5 phone reservation per person per way ($30). I am up to an additional $150 not counting the luggage fees, which go $25-100 per checked bag per way. In the end, there is nothing discount about them.
We haven't flown out yet, but I can only pray they put more money into their Mechanics and Pilots than they do customer service. Just no one, ever, ever, ever try using their Family Ties vouchers... I honestly will never even fly with them again. Ever. Even if it were for free.
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