Avis Complaint - AVIS rentacar and NY highway toll administration is a thief group
NEW YORK -- I strongly advise everyone from using AVIS, as they are very unclear as to how much you will be charged for renting a car and to be very cautious of the Highway Toll Administration in NY for unexpected fees. I rented an AVIS car in upstate NY several months ago and was charged $59.45 for not paying the tollbooth fee to the Highway Toll Administration in NY. This charge is ridiculous considering the fact that you wouldn’t even be able to drive past the tollbooth if you don't pay the fee upfront. I paid the tollbooth fee in cash (around $10-20) and never received a receipt for this. Several months later, I noticed a charge on my credit card bill from the Highway Toll Administration charging me the $59.45 violation fee for not paying. I called to dispute this and was told I needed to provide proof of my receipt for them to remove the charge but as mentioned, I never got a receipt. I asked how it could possibly make sense I\'d be charged for not paying when you clearly have to pay right in the moment to get past the gates but the customer service representative kept repeating ad nauseous I needed to show a receipt. AVIS didn’t do anything on my behalf to help, and I was very disappointed with the Highway Toll Administration in NY for charging me a violation fee for something I obviously paid for. Takeaway lesson? Try to use any other car-rental service other than AVIS and use a credit card or make sure to get a receipt from the Highway Toll Administration in NY so they can\'t cheat you. I received my November VISA bill on 11-1-10 from Bank of America and noticed I was charged $59.45 in Avis RentaCar Tolls on 10/03/10 in New York. I did rent a car from Avis once (at the Tompkins County Airport in Ithaca), but that was back in May 2010, so I wasn't sure what that charge referred to. My daughter called Avis on my behalf and she was told that this $59.45 charge was from the Highway Toll Administration in NY for not paying the toll from a tollbooth I passed while driving from Ithaca, NY to Buffalo, NY. However, I did pay the fee in cash (it was around $10-20) and did not get a receipt for this, so this charge stating that I didn’t\'t pay is false. If I didn’t\'t pay the tollbooth fee, I wouldn’t\'t have been able to pass, so this violation charge doesn’t\'t make sense. The person my daughter spoke to at the Highway Toll Administration said that I needed to provide proof of my receipt for them to remove the $59.45 charge but as mentioned, I never got a receipt so I unfortunately cannot do so. I request that I get refunded this $59.45. As mentioned, I wouldn't have been able to pass if I hadn't paid so this charge makes absolutely no sense.