Air France Complaint - Air France has the worst customer service in the history of the world
Ubaka...I've just learned the name of my new mortal enemy. For those of you who have not had the displeasure of meeting Ubaka, let me spare you. Ubaka is a horrible human being who works at Air France in LAX. I'm calling to complain extensively about him tomorrow, in an effort to spare other customers from his wrath. That's right Ubaka. You're going down.
AF has been my personal hell for about 3 months now, ever since my boss got downgraded for a flight. Flying to and from Paris, she was downgraded from "Premium Economy" (which I'm still not sure even exists) to Economy. After being promised all sorts of compensation for her downgrade, she received none. I had to spend several months and countless hours by phone, fax, and email to get the refund for the difference in her ticket price, and a "good will voucher" that basically forces you to fly Air France again, (as if you would ever want to) because it's not good for any of their partner airlines.
So, I finally got this voucher, right? And my boss decided to use it. Come to find the only way to use it is to go to the air France counter at an airport and book it in person - which they charge you $35 for. I get there, and wait in line for an hour, finally get to the counter, and UBAKA tells me he just can't help me right now, because there are other people in line trying to make their flights. He proceeds to usher everyone in line behind me forward, while I wait there for another 20 minutes. When the line is empty, another attendant named Phil takes my vouchers and says it will be 20 minutes for him to book my flights, and he has to go to the back office to do it. I waited 40 minutes and approached the counter again. At this time, I was now late for work. I asked Ubaka to fetch Phil and ask him what my status was, and he refused. He said the office was "all the way down there" and he couldn't walk over there and get him. I tried to explain to him my situation - that I might get fired because I am late for work, having been here to purchase a ticket for nearly 2.5 hours. But he turned around and walked away while I was in mid sentence, rolling his eyes, purposefully ignoring me, and started talking to another customer. I tracked down Phil myself, and was told he can't finish booking my tickets until tomorrow because the counter was closing in 15 minutes. 3 hours later, and absolutely nothing to show for it, I went to work late and infuriated. I sent my boyfriend back in to LAX just to get Ubaka's name, and Ubaka was a total a-hole to my boyfriend too. I vowed then and there that I would take Air France and Ubaka down. And now, it is my new mission in life.