United States Postal Service Complaint - you would think a company devoted to mail delivery would be able to deliver mail
NEW YORK, NEW YORK -- On February 28th, my mom sent me a package through the US Postal Service. I never received it, nor did I receive a notice that delivery had been attempted. I figured it was probably just lost, but three weeks after it had been sent I decided to call the post office and ask about it. They took the information, gave me a confirmation number for the report (or20280116), and said someone would call me within 24 hours.
A week later I called back to tell them no one had called me. The operator said the complaint had been forwarded to my local post office, and gave me their direct line. The woman I spoke to at the local post office suggested my complaint might never have been forwarded to them, as an explanation for why no one ever called me. She took my phone number and said she would look for the package. She soon called back to say she had found a package addressed to me, but when she told me the size it turned out it wasn’t the package I was looking for. She looked around some more and found my mom’s package (perhaps I should call the post office once a month just to ask if they have any lost packages for me).
She suggested I come pick up the packages, but since I have chronic foot pain and the line is always long and slow moving I asked that it be redelivered. This was on a Friday. She did not say when it would be redelivered, she said it might be on Saturday if someone was available to deliver it.
Just after this conversation, I received an email about another package my mom had recently sent me. This time she had sent it with a request for a confirmation notice (0302 1790 0001 2727 5389). She received an email that said they had attempted to deliver the package on March 31 and had left a notice. As it happens, I was home all day on March 31 and the post office did not try and deliver a package. They also did not leave a notice (the post office does not always leave notices; sometimes I get a final notice without having ever received a first notice. I am stunned they would actually lie to my mom about it).
I called the post office again to make sure that when they redelivered the packages they also redelivered this latest one.
No one came Saturday or Monday. Tuesday I called the post office. The woman I spoke to put me on hold while she looked for the packages. After 10 minutes she came back to say she would have someone else look. She took my phone number. I had forgotten to ask the name of the person I spoke to last time, but this time I asked and she said her name was Tapler. No one called me back.
Wednesday I called again. I asked for Tapler. After waiting on hold for a half hour I hung up and called again and asked for Tapler and got her on the line. She then told me all the packages were lost. She said they weren’t in the post office and they weren’t on the truck. I said I was shocked, that the woman I had spoke to a few days earlier had actually found the packages in the post office and described them to me, so how could they just be gone? Tapler then put me on hold for another ten minutes. When she came back she apologized, said she had looked, someone else had looked, but she was confident they would find them.
About a half hour later she called back and said she’d found the packages. She asked if I would come pick them up. I explained about my bad feet and she said I could just go up to window 8 and ask for Ms. Tapler and she would give me my packages. When I got to window 8, about 15 minutes later, and asked for Ms. Tapler, the woman at the window said she wasn’t back there and asked if she could help. When I explained about my packages she told me I would have to stand on line. When I insisted Tapler had told me I could get my packages right away she finished helping her current customer then gave me my packages (which were on a chair next to her). And that is how one gets mail from the post office.