Total Pet Supply (.com) Complaint - Don't order from TotalPetSupply.com
BLAINE, WASHINGTON -- I have NEVER had a worse experience than my trying to order pet meds from Total Pet Supply. I placed my on-line order in Novembe 2010, and as of January 2011, I still have not received my prescription pet medications. Not following law, they charged my credit card immediately upon my initiating my order. Then, when I followed up with the company via 800#, to get a status update on delivery, they said that they hadn't even received my vet's RX! Long story short, every time I called Total Pet Supply to find out the status of my order, they told me to 'wait one more week.' First it was because of the winter storms, then the delay was because of the Christmas holiday, etc, etc, etc. They did provide me with a tracking number of my shipment - but they ship via USPS regular mail delivery! There is no way to track or trace this package. I finally contacted my credit card company to stop payment. Beware, this Blaine WA company has an F rating with the Washington State BBB. They operate under other company names, but the 'contact us' information does say Blaine WA. DO NOT USE THIS COMPANY. It's just a good thing that my dogs didn't need their medications immediately. 8 weeks later I still do not have my package. Promised call backs never occurred.