Total Pet Supply (.com) Complaint - Don't order from TotalPetSupply.com

Review by service123 on 2011-01-13
BLAINE, WASHINGTON -- I have NEVER had a worse experience than my trying to order pet meds from Total Pet Supply. I placed my on-line order in Novembe 2010, and as of January 2011, I still have not received my prescription pet medications. Not following law, they charged my credit card immediately upon my initiating my order. Then, when I followed up with the company via 800#, to get a status update on delivery, they said that they hadn't even received my vet's RX! Long story short, every time I called Total Pet Supply to find out the status of my order, they told me to 'wait one more week.' First it was because of the winter storms, then the delay was because of the Christmas holiday, etc, etc, etc. They did provide me with a tracking number of my shipment - but they ship via USPS regular mail delivery! There is no way to track or trace this package. I finally contacted my credit card company to stop payment. Beware, this Blaine WA company has an F rating with the Washington State BBB. They operate under other company names, but the 'contact us' information does say Blaine WA. DO NOT USE THIS COMPANY. It's just a good thing that my dogs didn't need their medications immediately. 8 weeks later I still do not have my package. Promised call backs never occurred.
Comments:3 Replies - Latest reply on 2011-07-21
Posted by Alain on 2011-01-13:
When it comes to essential pet meds (or my meds), I prefer to get them at the vet or from the pharmacy personally. It probably costs me more, but at least I have them when I need them.
Posted by trmn8r on 2011-01-13:
At my vet, the prices for Rx flea and heartworm medications are competitive or slightly higher than these online places. My opinion is if I buy from the vet I know what I am getting. I have bought tick meds online because they were cheaper. There are similar complaints to yours, where the customer was told a month later the item is on backorder - not a good deal when you need Rx medications.
Posted by Nancy on 2011-07-21:
I am very surprised to see this negative review of totalpetsupply. I think this is a rare occasion with them

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