Universal Studios Orlando Complaint - Very Disappointed - Customer Service - Park Administration
Customer Service - Park Administration - Complaint
We went to Universal on 12/28/2010. We purchased our tickets, at which time the ticket agent told us the park was very full, we understood that we would need to wait in long lines but we were glad to be there, so we purchased our ticket.
We went into the park with the intention of going to see the Harry Potter world. I had seen it before, so I know that it was only three rides so we figured we would simply see how long the lines were and if nothing else just enjoy the Hogsmeade area and purchase some gifts.
What shocked us was that they had closed off the Harry Potter area, as if it were a separate park. No one informed us of this when we purchased our tickets, no one told us that we would need to be designated a time that we could enter that portion of the park, we were simply sold our (very overpriced) tickets and told to enter the park.
We spent a total of 45 minutes in the park and left without seeing a single thing that we wanted to. The cost of the adventure for two people $175.00. When we complained to customer service, the woman told me, "hmmm...I didn't know they had the Harry Potter section closed off, you should just come back later...but I am sure it will just be busy then too."
Where did customer service go? If you are going to close a portion of the park off, you should tell people BEFORE you have them purchase a ticket. From what I can see here, I am not the only one who experienced this bait and switch move by Universal, so needless to say, they made a lot of money and didn't offer much of anything to their customers.
The interesting part is that I love Harry Potter and the stories, so I tolerated the fact that Universal boasts they have a Harry Potter world. I tried to simply take in everything while I was there on my first visit (prior to the Christmas visit) but in reality the park created a very small Hogsmeade section with only a few places that are actual buildings that you can go into, created an interesting castle, but then simply re-purposed two rides that were already a part of the park to begin with. With such little effort into this section on Universal's part, you would think that they would be thankful that people want to go there, want to be part of it, when really there is not much to see.
I still love the area, although small, simply because I try to see the magic in bringing a story to life, but Universal should be ashamed by their performance not only in creating a World that is more of a small neighborhood and by the way their extorted money out of unsuspecting visitors during the Christmas week.