MyItalianCitizenship.com Complaint - Horrible Company...They Should Be Pulled From Paypal And Web
Whatever you do...DON't ORDER from this website!!
In June 2010, I purchased the procurement of two birth certificates from Italy. I was told that the normal turnaround time is 4-6 weeks, which is outside the Paypal return policy time frame.
I waited for several months (2) and contacted the company. I supplied several other documents to help the company find the documents I required, but they told me that they understood that this was taking longer than expected, and that they would re-submit my request.
The company policy on the website is that people will receive a refund if the certificate could not be located within 16 weeks. I sent a message in October, and received a reply, but that was my last correspondence with Donald (the owner). I have sent 5 emails that have gone unanswered, placed a telephone call, reported them to the BBB and filed a complaint with Paypal. I was able to have the charges reversed with my wonderful bank, Chase.
This should be considered FRAUD, and be investigated by the Canadian and US Government as it operates in both countries. This company has an F rating according to the BBB (I just found this out after the fact), it is high time something be done. It is a disgrace that they are allowed to continue in business.
Ice Cap Bridging Two Worlds is a reputable company - with an A Rating with the BBB. I am now working with them to obtain these certificates.