Home depot Compliment - People really are the company

Review by mr. mom on 2011-01-13
TYLER, TEXAS -- Home depot employees in our town our outstanding. They really go the extra mile. I received a Dana point dinning set for Christmas (5-pieces in 2 boxes). now that's scarey. I went to local Home Depot store to ask for the items to be assembled. Wrong time of year, no outdoor furniture assembly folks on duty in Dec. But, there was a supervisors of returns close by... as I ask if I could just return this gift, and repurchases in the spring. He came over heard my story...saying "let me check on some ways for this to be done". He was back in a few minutes...he had rounded up some handy employees to assembly all items. He said " why don't you shop around the store, will have this ready in two hrs. or less. In less than two hours...I am on my way home with assembled items. I ask the charge and was told the employees had done this and there was no charge.


This is not my only good experience in our local store, just the first review I have done.
Mr. Mom
Comments:1 Replies - Latest reply on 2011-01-13
Posted by David on 2011-01-13:
problem with big companies is some mgr will get in trouble cause employees were working on company time or some excuse. Glad it worked out for you.

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