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Air France Complaint - Air france? - Abomnible Farce! - Lost luggage/abysmal cramped 'planes/rubbish food..........
Lost luggage/abysmal cramped 'planes/rubbish food.......... - Complaint
Air France makes the bucket airlines look 5 star.
December 15th, en route to Sydney (from the UK) they left my luggage in CDG.
It wasn't lost, they notified Qantas it had been left behind & would arrive the next day.
I spent the following 8 days of my precious holiday emailing/tracking/calling - no response whatsoever.
Compensation? $100au initially rising to $600 overall. This wouldn't even buy my toiletries. I was devastated.
The point here is, we're all complaining about them but can't we actually DO something positive, force some changes?
The compensation level is laughable - but it's not a joke is it.
If they had to pay realistic compensation, say $500 a day & rising, perhaps they might try a little harder?
If I knew who to lobby about this, I'd be there like a rocket. They cannot be allowed to continue to abuse us so nonchalantly.
December 15th, en route to Sydney (from the UK) they left my luggage in CDG.
It wasn't lost, they notified Qantas it had been left behind & would arrive the next day.
I spent the following 8 days of my precious holiday emailing/tracking/calling - no response whatsoever.
Compensation? $100au initially rising to $600 overall. This wouldn't even buy my toiletries. I was devastated.
The point here is, we're all complaining about them but can't we actually DO something positive, force some changes?
The compensation level is laughable - but it's not a joke is it.
If they had to pay realistic compensation, say $500 a day & rising, perhaps they might try a little harder?
If I knew who to lobby about this, I'd be there like a rocket. They cannot be allowed to continue to abuse us so nonchalantly.
Comments:
Posted by dan gordon on 2011-01-13:
its called trip insurance
Posted by AMG on 2011-01-17:
Dan - Travel insurance, which I have, is retrospective in the UK which doesn't help in situ. US airlines generally take immediate responsibility for delayed/lost luggage & provide realistic funds for emergencies as well as support.
Air France's offer of $100au (£60) after 24 hours
was totally inadequate & cheapskate. An insult.
The point I'm making is that until AF are forced to treat their customers & their luggage with respect - by responding to tracking enquiries/phone calls/emails AND providing a reasonable level of emergency $$ relief, they will continue with their lack lustre approach.
Bring it on!
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