Quest Diagnostics Informative - Understaffed - Blood Draw
Many customers fail to understand that at Quest Diagnostics draw stations are very understaffed. The employees are very stressed because we are given limits as to how we help you, what we can say to you, what services we can provide, taking time out to call a doctor for DX codes or add a CC: or something else. There is a 10-20 min guideline we must follow for each patient. when we get above 20 min. heads begin to roll and employees who are set to leave for the day must stay to draw to get the time down.
To help make things better for yourself and the employees, comment cards that help impact how employees are treated should also be a factor. Those who draw blood are not machines, but we are treated like ones just to keep patient standards high.
not all sites are horrible with service, some places bust their butts to give great service but are harshly treated by patients and the higher ups.