Radio Shack Complaint - Return Policy
JANESVILLE, WISCONSIN -- I am endlessly amazed by the stupidity displayed by organizations in the retail industry. And Radio Shack is certainly on the cutting edge of jumping over dollars to get to pennies. Not only are their products over priced, but returning them is akin to attending a parole hearing.
Today I tried returning an I pod (4) after having been assured that I could return it within thirty days of purchase. I confidently meandered in . . . receipt in hand, I pod re-bundled into it's casing, fully expecting a refund.
Instead the I pod was thoroughly inspected by the all-knowing minimum wage employee . . . for? Get this . . . Scratches! Not on the screen mind you, on the silver backing. Anyone familiar with the I Pod Touch can attest to the fact that this backing gets scratches if you glance at it.
After interrogating me, shaking his head in dismay, he announces that he will need to call the District manager to get a determination as to whether or not they will refund my money. And with a grace which could only be scripted, he proceeds to drop the I Pod on the floor.
Hmmmm . . . that certainly couldn't have helped it's condition? And I must say . . . in the two and a half weeks I had the I Pod in my possession, I did manage to keep a firm grasp on it.
If you have had any experience with Radio Shack, you probably already know the ending. I was not given a refund . . . in fact, they refused to give me an in store credit, even after the store clerk dropped it on the floor.
I called the district office . . . imagine my shock when I didn't receive a return phone call! (Sarcasm)
If you're in the market for anything that Radio Shack is willing to sell you at their inflated prices . . . go to a garage sale! In my experience most of them are run more professionally!!!