Toys R Us Complaint - Sale Items Not Available
TORRANCE, CALIFORNIA -- This happens to me again and again at Toys R Us - I see something advertised on sale in the circular like Transformers - I go to the store and pick up what looks like what was advertised. The price tag above the item will show the discounted price. I checkout and realize I didn't get a discounted price. I go to customer service and they say the item advertised is not the item I picked up. But there is no identifying number in the advertisement but it is nowhere on the product. The only thing you can do is find a barcode scanner and scan it yourself.
Now having been burned so many times I ask to check the price before I pay for it. They say they have to scan all the items before the discounts will register at the end of sale. Then at the end of sale when I see the discounts were not taken they say I have to stand in the line at Customer Service to get a refund for what I bought. Infuriating!
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