Cordia Communications Complaint - They Lied - Repeatedly
WHITE PLAINS, NEW YORK -- A sales representative called on 1/12/11 while I was at work and spoke to my partner. Although she is on the phone bill, she is not aware of the details since I handle the bills.
Once the representative established that a) my partner had the authority to change phone service and b) my partner didn't really know much about what kind of service we had in terms of costs, she fed my partner a bunch of technical mumbo jumbo and misinformation about our current service. For example: she claimed that according to her "records" we paid nearly $50 for our current phone service which would make Cordia Communications cheaper. But we don't pay that much - we pay $25.67. If we had wanted any of the services CC offered we would've gotten them through our former phone company at the same price!
I called at 8:30pm the same day and spoke to a customer service rep, Terence. I told him we did not want to change from our old phone company and to cancel the order. He said he'd put through a work order to stop the change. He said to call back after 24 hours to make sure it had gone through. (This boded ill. This stalling tactic is common with crap companies that scam people.) Sure enough, when I called back this evening at 9:45pm and spoke to Anna, she said it was too late to stop the change over, the order had been put through and the account was in the process of being set up. I asked why she simply couldn't stop the process. She got snippy and said was too late, that if I didn't want the service I'd have to call my former phone company and change back. I said why Terence didn't just cancel my order yesterday. And this is where she revealed the scam - albeit accidentally. She said, by that time it had already been too late. In other words, Terence had lied. He had not put through a work order to cancel the service. It was just a way to get me off the phone.
To say that it's impossible to stop a service from being established is nonsense. Once in motion, the process is not inevitable, like gravity. Someone, somewhere, with the push of a button or a phone call can put a stop to it. This business of "impossible" just makes it clear that Cordia Communications is not a reputable or trustworthy company.
Tomorrow I'll call my old phone company and will hopefully be able to clear up this mess.