Toys R Us Complaint - Warning about on line purchases to "Pick up in Store"
A warning to folks that want to use the online services for Toys R Us. I placed an order yesterday for about $300 of merchandise for a baby shower today. I purposely only purchased merchandise that stated "eligible for in store pickup" AND had the product available at the location closest to my house. Well, so I thought. Apparently, just because you can selelct those 2 items, it doesn't mean the store has them. I went to print out my confirmation e-mail, headed to the store, and low and behold, only about 5 of my 15 items were available. The reason I'm warning folks is that if you've ever tried to get registry items at Toy's or Baby's you know it's impossible. The organization is terrible, and the staff is absolutely no help. I thought that this on line purchasing with in store pick up would bbe a great alternative. However, I'm now disappointed in that as well. I will be purchasing from Buy Buy Baby for showers moving forward.