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Harris Teeter Compliment - Great Customer Service

Review by fast327 on 2011-01-14
CARY, NORTH CAROLINA -- I selected several items at Harris Teeter and after checking out, discovered that I was charged an incorrect price for a pound of coffee. The price tab on the shelf was lower than the check out price. I went to customer service with the receipt and the manager checked the price and guess what? Fully expecting to be refunded the difference, I was refunded the full amount and got to keep the coffee! The CS manager explained when this happens, you get a full refund of the disputed price!

Now that is Good customer service!
Comments:2 Replies - Latest reply on 2011-01-14
Posted by Anonymous on 2011-01-14:
I've said this before, and I'll say it again. I love Harris Teeter. My favorite place to buy groceries. Most of the locations rate their customer service very high. Good review.
Posted by PepperElf on 2011-01-14:
ya when I was in Virginia beach I liked HT too.
they were pricy compared to the other stores but they did carry things that the others didn't... such as a better wine selection and empire apples...

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