United Airlines Compliment - All's Well That Ends Well
I just had to write a review on my recent flight(s) on United Airlines to Singapore to let everyone know that travel is not as miserable as everyone seems to think.
Going through security was a breeze at both Portland International and also at Narita. I wasn't groped at either security checkpoint. That leads me to believe that the searches we're hearing about are not all that common--at least where I traveled.
To start with, all of my flights (3) were on time and one even arrived an hour early (Seattle to Narita). Can't beat that. I also received upgrades to business--another bonus on such long flights. The food was edible too. The gate agents and flight attendants were all very pleasant too.
When I arrived in Singapore (finally), I had the misfortune of not receiving my luggage. The lost luggage people were very helpful and looked up my baggage information with the info on the baggage tag. They said it looked like my baggage had never left Portland. They took all my information and I went on my way. They also gave me a bag of toiletries and a t-shirt to get me through the night. The next day I checked their on-line lost luggage link and was able to see the progress of my luggage. It had been located and was to be sent on the next flight out. It arrived today--about a day and a half later, as they had promised on the on-line link.
I was really impressed at how quickly I was able to receive my luggage from so far away. In all my travels, this is the first time in about 25 years that I have had my luggage not make it with me to my destination. It could have been much worse, but United came through with flying colors. I also have to say that everything I packed was exactly as I had left it.
Mistakes happen, but it's how they're resolved that matters. I will continue flying with United.