Hewlett-Packard Company Informative - Service? Not so much...
I customized mine. 8GB ram, quad-core processor, 2GB Radeon HD5570 GPU, Blu-ray/lightscirbe optical, 23' Widescreen HD monitor, upgraded sound card. 1.5TB hard disk.
When I asked about PSU, the saleswoman told me that 'their system would self-adjust and add whatever PSU was necessary'. When I got my order conf. -I saw they installed a 300 watt PSU. Why? What?
AMD's website calls for 400 watt min PSU running that very card. Nevermind eveything else sucking power. I contacted HP just one or two days after placing my order, and a few times before and atfer it shipped. My questions were not addressed; I was patronized and treated like an ignoramus who could not possibly know a thing or two. 'Your power supply will be fine', they said, over and over and over. All I wanted was to send it back and have them put a PSU in there that supports all the upgrades that I paid for. I wanted someone to agree and affirm that something indeed was wrong with only having a 300 watt PSU installed in a machine like that. After being referred and transferred, I am advised my only choice(s) are to return it and get a refund. Return it and get store credit, of course still needing to pay for the PSU upgrade. Or be stuck with it. If I replace the PSU myself, I void the warranty. It's not the machine I have a problem with, it's the service. The saleswoman who sold me the machine was the only HP representative who answered my questions - and that was just because she wanted to make the sale, they didn't have my money yet.
That's why I will never buy an HP ANYTHING again. The pc and peripherals are good. I got a 200$ discount. But once I gave them my credit card number, I became a number. My qiestions were re-directed and ignored. The only native-English-speaker I encountered during the whle process was the saleswoman. I don't care who it is or where the person on the end of of the chat/phone is from. A human is a human. But I do want and expect clear communnication, acceptance of responsibility and direct, concise answers. Specially since between the box and the monitor I've spent over 1500 for an HP pc.